Frequently Asked Questions
Discover everything you need to know about your journey to radiance.
What is the expected delivery time for my order?
We offer complimentary express shipping worldwide. Orders are typically processed within 24 hours and delivered within 3-5 business days depending on your location.
What is your return policy for beauty devices?
We offer a 14-day return policy for unopened and unused products in their original packaging. Due to hygiene standards, we cannot accept returns on devices that have been used.
Are your supplements and skincare products clinically tested?
Yes, every LYMA product is formulated based on peer-reviewed clinical evidence and contains patented ingredients at active levels to ensure maximum efficacy and safety.
Do you offer international shipping and are duties included?
We ship to over 160 countries. For most major regions, including the US, UK, and EU, all import duties and taxes are calculated and included at checkout so there are no hidden fees.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and interest-free installment options via Klarna.
How can I track the status of my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.